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Course of The Skills of Dealing with Others in the Work Environment

Course of The Skills of Dealing with Others in the Work Environment

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01Overview

02Course Outline

03Schedule & Fees

Overview
Why Attend

This course offers a course on "The Skills of Dealing with Others in the Work Environment", designed for individuals who wish to enhance their communication abilities in the workplace and develop a personality with high communication skills.

Good communication is the key to success in any work environment. A company cannot achieve growth and advancement unless it fosters a communicative atmosphere among its workforce. Effective communication brings a sense of unity and morale, ensuring that everyone works together for the company's success. Building the communication skills of employees in various departments and offices plays a crucial role in facilitating internal and external communication and advancing the company's development.

Course Objectives

By the end of the course, participants will be able to:

Who Should Attend?

  • Managers and owners of government and private companies.
  • Business office managers in companies.
  • Managers of departments and branches in companies.
  • All employees within companies, organizations, and institutions.
  • All employees working in external communication roles.
  • All employees involved in internal coordination and communication within the company.

 

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

  • Learn how to communicate effectively with colleagues in the workplace.
  • Understand the qualities and communication skills required by employees in all administrative and executive departments.
  • Master techniques for effective communication and recognize the motivational role individuals with good interpersonal skills can play within the company.
  • Understand the role of communication in organizing teamwork and enhancing the company’s development.
Course Outline

  • Introduction to Communication Skills

    • Definition of communication skills.
    • The importance of effective communication in the workplace.
    • Types of communication (verbal, written, non-verbal).

  • Active Listening

    • Concept of active listening.
    • Its importance in improving relationships.
    • Methods to enhance active listening skills.

  • Understanding Behavioral Patterns

    • Identifying different personality types (e.g., leadership, creative, managerial).
    • How to interact with each type of personality.

  • Conflict Management

    • Causes of conflicts in the workplace.
    • Strategies for resolving conflicts positively.
    • Communication techniques for handling conflicts.

  • Building Positive Work Relationships

    • The importance of trust and respect.
    • Strategies for enhancing relationships.
    • How to handle differences in the workplace.

  • Communication in Teams

    • The importance of effective communication in teamwork.
    • Strategies to improve communication among team members.
    • How to motivate team members to achieve common goals.

  • Influence and Persuasion Skills

    • Principles of influence and persuasion in the workplace.
    • Strategies for building strong arguments.
    • Using positive influence to achieve organizational goals.

  • Emotional Intelligence in Dealing with Others

    • The concept of emotional intelligence and its importance.
    • How emotional intelligence affects workplace relationships.
    • Strategies for improving emotional intelligence.

  • Negotiation Skills

    • Principles of effective negotiation.
    • How to reach win-win solutions.
    • Negotiation techniques in various workplace environments.

  • Providing Constructive Feedback

    • The importance of feedback in performance improvement.
    • How to deliver feedback in a positive and constructive manner.
    • How to receive feedback and handle it appropriately.
Schedule & Fees
2026 Schedule & Fees
USD 3,100
Per participant
  • 25 - 29 Oct, 2026
  • English
USD 3,100
Per participant
  • 25 - 29 Oct, 2026
  • Arabic
USD 3,100
Per participant
  • 13 - 17 Dec, 2026
  • English
USD 3,100
Per participant
  • 13 - 17 Dec, 2026
  • Arabic
2027 Schedule & Fees
USD 3,100
Per participant
  • 24 - 28 Jan, 2027
  • English
USD 3,100
Per participant
  • 24 - 28 Jan, 2027
  • Arabic
USD 3,100
Per participant
  • 14 - 18 Mar, 2027
  • English
USD 3,100
Per participant
  • 14 - 18 Mar, 2027
  • Arabic
USD 3,100
Per participant
  • 25 - 29 Apr, 2027
  • English
USD 3,100
Per participant
  • 25 - 29 Apr, 2027
  • Arabic
USD 3,100
Per participant
  • 13 - 17 Jun, 2027
  • English
USD 3,100
Per participant
  • 13 - 17 Jun, 2027
  • Arabic
USD 3,100
Per participant
  • 25 - 29 Jul, 2027
  • English
USD 3,100
Per participant
  • 25 - 29 Jul, 2027
  • Arabic
USD 3,100
Per participant
  • 12 - 16 Sep, 2027
  • English
USD 3,100
Per participant
  • 12 - 16 Sep, 2027
  • Arabic
USD 3,100
Per participant
  • 24 - 28 Oct, 2027
  • English
USD 3,100
Per participant
  • 24 - 28 Oct, 2027
  • Arabic
USD 3,100
Per participant
  • 12 - 16 Dec, 2027
  • English
USD 3,100
Per participant
  • 12 - 16 Dec, 2027
  • Arabic